TERMS OF SERVICE

Last updated: 2023-11-29

Please read these terms and conditions carefully before using Our Service.

These terms of use (the "Terms of Use") are a legal agreement between visitors to our website ("Visitors") located at condense.live (the "Website"), and individuals who purchase tickets and/or view live performances (such individuals, "Viewers" and such live performances, "Performances") through our live performance platform (the "Platform", and together with the Website, the "Services") on the one hand, and Condense Reality Ltd ("The Company", "Condense", "Condense Reality", "we", "us", or "our")—on the other hand. By purchasing a ticket you are contracting with Condense, not the brand on this website. These Terms of Use specify the terms under which you may access and use Services. By accessing or using our Services, or otherwise manifesting your assent to these Terms of Use, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Use and our Privacy Policy, which is hereby incorporated by reference (collectively, this "Agreement"). If you do not agree to any of these terms, then please do not use the Services.

THE SECTIONS BELOW TITLED "BINDING ARBITRATION" AND "GROUP LITIGATION WAIVER" CONTAIN A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER. THEY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM.

DESCRIPTION OF PERFORMANCES; RESTRICTIONS

1.1. Performances. The Platform enables Viewers to purchase tickets ("Tickets") to view live Performances by their favourite artists captured and live-streamed from our studio in Bristol or our partners' locations.

1.2. Restrictions. The Services are available only for individuals aged 13 years or older.

We reserve the right, in our sole and absolute discretion, to deny you access to the Services, or any portion of the Services, without notice and without reason.

2. PLATFORM ACCOUNT

If you wish to access and use the Platform to purchase tickets to and view Performances, you must register with us. You will be prompted to create an account. Several methods are available including, but not limited to, social logins (Google, Apple, Discord, OAuth), there is also a standard account which includes an email address or username("User Identifier") and a password ("Password"), and you may be asked to provide certain additional information that will assist us in authenticating your identity when you log in in the future ("Unique Identifiers"). When creating your account, you must provide true, accurate, current, and complete information. Each User Identifier and corresponding Password can be used by only one user. You are solely responsible for the confidentiality and use of your User Identifier, and Password, as well as for any use, misuse, or communications entered through the Services using your account. You will promptly inform us of any need to deactivate a Password or User Identifier. We reserve the right to delete or change your Password or User Identifier at any time and for any reason and shall have no liability to you for any loss or damage caused by such action. The Company is under no obligation to accept any individual or entity as an account holder, and may accept or reject any registrations in our sole and complete discretion. We will not be liable for any loss or damage caused by any unauthorised use of your account.

3. COMMUNITY GUIDELINES

Condense's community, like any community, functions best when its users follow a few simple rules. By accessing the Services, you agree to comply with these community guidelines (the "Community Guidelines") and that:

• You will not upload, post, e-mail, transmit, or otherwise make available any User Content (as defined below) that: infringe any copyright, trademark, right of publicity, or other proprietary rights of any person or entity; or are defamatory, libellous, indecent, obscene, pornographic, sexually explicit, invasive of another's privacy, promotes violence, or contains hate speech (i.e., speech that attacks or demeans a group based on race or ethnic origin, religion, disability, gender, age, veteran status, and/or sexual orientation/gender identity); or disclose any sensitive information about another person, including that person's email address, postal address, phone number, credit card information, or any similar information.
• You will not use the Services to stalk or harass artists or any other person;
• You will not resell purchased Tickets to any person, including any other Viewers.
• You will comply with all applicable laws in your use of the Services and will not use the Services for any unlawful purpose;
• You will not access or use the Services to collect any market research for a competing business;
• You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
• You will not interfere with or attempt to interrupt the proper operation of the Services through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any Content (as defined below), data, files, or passwords related to the Services through hacking, password or data mining, or any other means;
• You will not decompile, reverse engineer, or disassemble any software or other products or processes accessible through the Services;
• You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features on the Services;
• You will not circumvent, remove, alter, deactivate, degrade, or thwart any of the Content protections in the Services;
• You will not use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express, written permission; provided, however, we grant the operators of public search engines permission to use spiders to copy materials from the public portions of the Services for the sole purpose of, and solely to the extent necessary for, creating publicly-available searchable indices of the materials, but not caches or archives of such materials; and
• You will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our technical infrastructure.
• If you find something that violates our Community Guidelines, please let us know, and we will review it.

4. INTELLECTUAL PROPERTY

The Services contain material such as videos, photographs, software, text, graphics, images, sound recordings, and other material provided by or on behalf of Condense or our licensors (collectively referred to as the "Content"). The Services and Content may be owned by us or third parties, including artists and partners. The Services and Content are protected under both United Kingdom and foreign laws. Unauthorised use of the Services or Content may violate copyright, trademark, and other laws.

You are permitted to view all Content for your own personal, non-commercial use. No other use is allowed without the prior written consent of Condense. Condense and its licensors retain all rights, title, and interest, including all intellectual property rights, in and to the Services and Content. You must maintain all copyright and other proprietary notices contained in the original Content. You are prohibited from selling, transferring, assigning, licensing, sublicensing, modifying the Services or Content, or using the Services or Content for any public or commercial purpose, including reproduction, display, public performance, creating derivative works from, distributing, or any other use. We reserve the right to remove Content from our Services at any time for any reason without notice to you.

If you breach any part of this Agreement, your permission to access the Content and the Services is automatically revoked and you must immediately destroy any copies you have made of the Content and Services.

The trademarks, service marks, and logos of Condense and Studio 5 (the "Condense Trademarks") used on the Services are registered and unregistered trademarks or service marks of Condense. Other company, product, and service names on the Services may be trademarks or service marks owned by third parties (the "Third-Party Trademarks," and together with Condense Trademarks, the "Trademarks"). Nothing on the Services grants, by implication, estoppel, or otherwise, any licence or right to use the Trademarks without our specific prior written permission for each use. The use of the Trademarks as part of a link to or from any site is prohibited unless the establishment of such a link is approved by us in writing in advance. All goodwill generated from the use of Condense Trademarks benefits us.

Elements of the Services are protected by trade dress, trademark, unfair competition, and other UK and EU laws and may not be copied or imitated, in whole or in part, by any means, including the use of framing or mirrors. None of the Content may be retransmitted without our express, written consent for each instance.

5. USER CONTENT; LICENCES

If you are a Visitor and/or a Viewer, the Platform provides you with the ability to send messages (video, text, or otherwise) ("User Content") through the Services to other users of the Platform, including to other Viewers during a Performance. By submitting User Content to the Platform, you expressly acknowledge that such User Content will be made available to the public, including the Artists. There are no confidentiality rights with respect to User Content submitted to the Platform. YOU, AND NOT CONDENSE, ARE ENTIRELY RESPONSIBLE FOR ALL USER CONTENT THAT YOU UPLOAD, POST, E-MAIL, OR OTHERWISE TRANSMIT VIA THE SERVICES.

You retain all copyrights and other intellectual property rights in and to your own User Content. You do, however, hereby grant us and our sublicensees an irrevocable licence to copy, transmit, format, distribute, and otherwise use your User Content and all intellectual property and moral rights therein throughout the universe, in each case, by or in any means, methods, media, or technology now known or hereafter devised, for the purpose of providing the Services.

6. PURCHASE TERMS; RESCHEDULED PERFORMANCES; CANCELLATIONS

6.1 Purchase Terms. To view a Performance, you must purchase a Ticket for such Performance. Condense reserves the right to refuse service to any individual or cancel a Ticket purchase for any reason. Verification of information may be required prior to the acceptance of a Ticket purchase. Prices for Tickets are subject to change without notice. Where applicable, as a Viewer, you shall pay all purchase prices, taxes, and other fees in connection with a Ticket in the manner specified in the payment terms on the Platform when the Ticket is purchased. Payment is due immediately upon purchasing a Ticket. By purchasing a Ticket, you agree to pay Condense, through our third-party payment vendors, which include Stripe, Apple, Steam, Meta, Google, (collectively or individually referred to as "Payment Processor"), all charges at the prices then in effect for such Ticket. If you have a card or other payment method on file on the Platform, by placing an order with us, you are authorising us, through our Payment Processor, to charge such account for the Purchase amount. By making a Purchase, you agree to Payment Processor's terms and conditions and privacy policy:

- Stripe's terms and conditions and privacy policy, respectively.

- Apple's terms and conditions and privacy policy, respectively.

- Steam's terms and conditions and privacy policy, respectively.

- Meta's terms and conditions and privacy policy, respectively.

- Google's terms and conditions and privacy policy, respectively.

YOU MUST PROVIDE CURRENT, COMPLETE, AND ACCURATE INFORMATION FOR YOUR ACCOUNTS, AND PROMPTLY UPDATE ALL INFORMATION TO KEEP SUCH ACCOUNT INFORMATION CURRENT, COMPLETE, AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE). FURTHER, YOU MUST PROMPTLY NOTIFY US IF A PAYMENT METHOD IS CANCELLED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORISED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE ON YOUR ACCOUNT PAGE OR BY CONTACTING CONDENSE AT THE SUPPORT EMAIL.

6.2 Rescheduled Performances; Cancellations. If a Performance is rescheduled, your Ticket will automatically be valid for the new Performance date. If you do not wish to view the Performance on the new date for any reason, you can request a refund up to thirty (30) days after the earlier of (i) the announcement of the new Performance date, or (ii) the sixtieth (60th) day after Condense made public notification of the Performance's postponement. If a Performance is cancelled, you will automatically receive a refund for any Ticket purchased for that Performance.

7. COMMUNICATIONS WITH US

Although we encourage you to email us, we do not want you to, and you should not, email us any content that contains confidential information. With respect to all emails and communications you send to us, including, but not limited to, feedback, questions, comments, suggestions, and the like, we shall be free to use any ideas, concepts, know-how, or techniques contained in your communications for any purpose whatsoever, including but not limited to, the development, production, and marketing of products and services that incorporate such information without compensation or attribution to you.

8. REFUNDS

Before completing your purchase, please ensure you will be able to view the event at the scheduled date and time. Condense does not offer refunds in the course of regular business, and will not process a refund for missed events.

By confirming your ticket(s) purchase, you agree to the final sale and reservation of your ticket under conditions outlined in the Condense Terms of Service.

All sales are final. Sales constitute any reservation made through direct payment, redemption code, or other discount code. Returns and exchanges are not accepted.

Confirmed reservations cannot be cancelled, changed, or transferred unless at the discretion of Condense, or per exceptions made through our cancellation and event rescheduling guidelines. Condense reserves the right, in its sole discretion, to change the manner in which it exercises its discretion to offer refunds or to offer no refunds consistent with the Condense Reality Ltd. standard refund policy.

In cases of eligible refunds, for payments made with credit and debit cards, funds will be returned to the payment method selected at the time of purchase for the face value of the ticket.

9. NO WARRANTIES; LIMITATION OF LIABILITY

THE SERVICES AND THE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, INCLUDING THAT THE SERVICES OR CONTENT WILL OPERATE ERROR-FREE OR THAT THE SERVICES, ITS SERVERS, OR THE CONTENT ARE FREE OF COMPUTER VIRUSES OR SIMILAR CONTAMINATION OR DESTRUCTIVE FEATURES.

WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

YOU ACKNOWLEDGE AND AGREE THAT VIEWING CONTENT AND/OR PERFORMANCES THROUGH THE SERVICES IS DONE AT YOUR OWN RISK. WE DO NOT ENDORSE THE MESSAGES IN ANY PERFORMANCES PROVIDED THROUGH THE PLATFORM UNLESS EXPRESSLY STATED OTHERWISE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OUR SERVICES, INCLUDING THROUGH A PERFORMANCE, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE BY US.

THE AVAILABILITY OF CONTENT TO WATCH WILL CHANGE FROM TIME TO TIME. THE QUALITY OF THE DISPLAY OF THE STREAMING CONTENT MAY VARY FROM DEVICE TO DEVICE AND MAY BE AFFECTED BY A VARIETY OF FACTORS, SUCH AS YOUR LOCATION AND THE BANDWIDTH AVAILABLE THROUGH AND/OR SPEED OF YOUR INTERNET CONNECTION. PLEASE CHECK WITH YOUR INTERNET PROVIDER AND/OR WIRELESS CARRIER FOR INFORMATION ON POSSIBLE DATA USAGE CHARGES. YOU ARE SOLELY RESPONSIBLE FOR PROCURING AN INTERNET AND/OR WIRELESS CONNECTION AND FOR ALL CHARGES YOU INCUR IN CONNECTION THEREWITH. CONDENSE MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE QUALITY OF YOUR WATCHING EXPERIENCE ON YOUR DISPLAY.

THE SERVICES MAY CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS OR OMISSIONS. UNLESS REQUIRED BY APPLICABLE LAWS, WE ARE NOT RESPONSIBLE FOR ANY SUCH TYPOGRAPHICAL OR TECHNICAL ERRORS LISTED ON THE SERVICES. THE SERVICES MAY CONTAIN INFORMATION ON CERTAIN CONTENT NOT ALL OF WHICH ARE AVAILABLE IN EVERY LOCATION. A REFERENCE TO A TITLE OR PARTICULAR PIECE OF CONTENT ON THE SERVICES DOES NOT IMPLY THAT SUCH TITLE OR CONTENT IS OR WILL BE AVAILABLE IN YOUR LOCATION. WE RESERVE THE RIGHT TO MAKE CHANGES, CORRECTIONS, AND/OR IMPROVEMENTS TO THE SERVICES AND/OR ADD OR REMOVE CONTENT AT ANY TIME WITHOUT NOTICE.

IN CONNECTION WITH ANY WARRANTY, CONTRACT, OR TORT CLAIMS UNDER ENGLISH LAW: (I) WE AND OUR LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR BUSINESS INTERRUPTION RESULTING FROM THE USE OR INABILITY TO ACCESS AND USE THE SERVICES OR THE CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (II) ANY DIRECT DAMAGES THAT YOU MAY SUFFER AS A RESULT OF YOUR USE OF THE SERVICES OR THE CONTENT SHALL BE LIMITED TO THE GREATER OF (A) THE AMOUNT YOU HAVE PAID US IN CONNECTION WITH YOUR USE OF THE SERVICES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENTS GIVING RISE TO THE CLAIM, OR (B) FIFTY POUNDS STERLING (£50).

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. THEREFORE, SOME OF THE ABOVE LIMITATIONS ON WARRANTIES IN THIS SECTION MAY NOT APPLY TO YOU.

NOTHING IN THESE TERMS OF USE SHALL AFFECT ANY NON-WAIVABLE STATUTORY RIGHTS THAT APPLY TO YOU.

10. CONTENT WAIVERS AND EPILEPSY

LIVE EVENTS MAY CONTAIN ADULT CONTENT OR UNEXPECTED OCCURRENCES, YOU AGREE NOT TO HOLD CONDENSE RESPONSIBLE FOR BEHAVIOUR OF PERFORMERS, ARTISTS, OR THIRD PARTIES WHO MAY APPEAR IN THE CONTENT, DURING THE EVENT.

LIVE EVENTS CARRY A POTENTIAL RISK OF TRIGGERING EPILEPTIC SEIZURES ON ACCOUNT OF FLASHING LIGHTS. THE SERVICE CONTAINS NOTIFICATIONS STATING SUCH RISKS ARE PRESENT, CONDENSE ACCEPTS NO RESPONSIBILITY FOR ANY SEIZURE OR MEDICAL ISSUE ARISING FROM CONSUMING THE SERVICES.

11. EXTERNAL SITES

The Services may contain links to third-party websites ("External Sites"). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. The content of such External Sites is developed and provided by others. You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links or any content located on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of materials on such External Sites. You should take precautions when downloading files from all websites to protect your computer from viruses and other destructive programs. If you decide to access linked External Sites, you do so at your own risk.

12. REPRESENTATIONS AND WARRANTIES; INDEMNIFICATION

12.1. Representations and Warranties. You hereby represent, warrant, and covenant that:

12.1.1. You own or have the necessary licences, rights, consents, and permissions to all trademark, trade secret, copyright, or other proprietary, privacy, and publicity rights in and to your User Content and any other works that you incorporate into your User Content, and all the rights necessary to grant the licences and permissions you grant hereunder;

12.1.2. Use of your User Content in the manners contemplated in this Agreement shall not violate or misappropriate the intellectual property, privacy, publicity, contractual, or other rights of any third party; and

12.1.3. You shall not submit to the Services any User Content that violates our Community Guidelines set forth above or any other term of this Agreement.

12.2. Indemnity. You agree to defend, indemnify, and hold us and our officers, directors, employees, agents, successors, licensees, licensors, and assigns harmless from and against any damages, liabilities, losses, expenses, claims, actions, and/or demands, including, without limitation, reasonable legal and accounting fees, arising or resulting from: (i) your breach of this Agreement; (ii) your misuse of the Content or the Services; and/or (iii) your violation of any third-party rights, including without limitation any copyright, trademark, property, publicity, or privacy right. We shall provide notice to you of any such claim, suit, or proceeding and shall assist you, at your expense, in defending any such claim, suit, or proceeding. We reserve the right to assume the exclusive defence and control (at your expense) of any matter that is subject to indemnification under this section. In such case, you agree to cooperate with any reasonable requests assisting our defence of such matter.

13. COPYRIGHT INFRINGEMENT

Condense respects the intellectual property rights of others and attempts to comply with all relevant laws. We will review all claims of copyright infringement received and remove any Content deemed to have been posted or distributed in violation of any such laws.

Our designated agent for the receipt of any notifications of claimed infringement is as follows:

If you believe that your work has been copied on the Services in a way that constitutes copyright infringement, please provide our agent with notice including (i) a description of the copyrighted work that has been infringed and the specific location on the Services where such work is located; (ii) a description of the location of the original or an authorised copy of the copyrighted work; (iii) your address, telephone number, and e-mail address; (iv) a statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; (v) a statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf; and (vi) an electronic or physical signature of the owner of the copyright or the person authorised to act on behalf of the owner of the copyright interest.

14. CHANGES TO THE AGREEMENT

These Terms of Use are effective as of the Last Updated date stated at the top. We may change these Terms of Use from time to time. Any such changes will be posted on the Website. By accessing the Services after we make any such changes to these Terms of Use, you are deemed to have accepted such changes. Please refer back to these Terms of Use on a regular basis.

15. TERMINATION OF THE AGREEMENT

We reserve the right, in our sole discretion, to restrict, suspend, or terminate this Agreement and your access to all or any part of the Services, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Services at any time without prior notice or liability. Sections 4-6, 8-10, 11-20 shall survive the termination of this Agreement.

16. APPLICABLE LAW

These terms of purchase shall be governed by and construed in accordance with the laws of England and Wales, and the courts of London, England shall have exclusive jurisdiction in respect of any actions or claims under these terms of use and you hereby consent and submit to the personal jurisdiction of such courts; provided that nothing herein shall prevent the application and enforcement of mandatory and applicable law. If any of these Terms and Conditions of Sale are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

17. BINDING ARBITRATION

In the event of a dispute arising under or relating to this Agreement, the Content, or the Services (each, a "Dispute"), such dispute will be finally and exclusively resolved by binding arbitration governed by the Arbitration Act 1996. Any election to arbitrate, at any time, shall be final and binding on the other party. NEITHER PARTY SHALL HAVE THE RIGHT TO LITIGATE SUCH CLAIM IN COURT OR TO HAVE A JURY TRIAL. ARBITRATION IS DIFFERENT FROM COURT, AND DISCOVERY AND APPEAL RIGHTS MAY ALSO BE LIMITED IN ARBITRATION. All disputes will be resolved before a neutral arbitrator, whose decision will be final, subject to a limited right of appeal under the Arbitration Act 1996. The arbitration shall be commenced and conducted in accordance with UK law. Each party will be responsible for paying any filing, administrative, and arbitrator fees in accordance with the rules of the chosen arbitration institution. Judgement on the arbitrator's award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitration shall take place in Bristol, UK. The parties may litigate in court to compel arbitration, to stay a proceeding pending arbitration, or to confirm, modify, vacate, or enter judgement on the award entered by the arbitrator. The parties shall cooperate in good faith in the voluntary and informal exchange of all non-privileged documents and other information (including electronically stored information) relevant to the Dispute immediately after commencement of the arbitration. As set forth in Section 19 below, nothing in this Agreement will prevent us from seeking injunctive relief in any court of competent jurisdiction as necessary to protect our proprietary interests.

18. GROUP LITIGATION WAIVER

You agree that any arbitration or legal proceeding shall be limited to the dispute between us and you individually. To the full extent permitted by law, (i) no arbitration or legal proceeding shall be consolidated with any other or proceed as a group litigation; (ii) there is no right or authority for any dispute to be arbitrated or resolved on a group litigation basis or to utilise group litigation procedures; and (iii) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY AND NOT AS A CLAIMANT OR GROUP MEMBER IN ANY PURPORTED GROUP LITIGATION OR REPRESENTATIVE PROCEEDING.

19. EQUITABLE RELIEF

You acknowledge and agree that in the event of a breach or threatened violation of our intellectual property rights and confidential and proprietary information by you, we will suffer irreparable harm and will therefore be entitled to injunctive relief to enforce this Agreement. We may, without waiving any other remedies under this Agreement, seek from any court of competent jurisdiction interim, equitable, or injunctive relief that is necessary to protect our rights and property pending the resolution of the dispute.

All claims or disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Courts of England and Wales. Any arbitration referenced above shall be conducted in London, England, in accordance with the Arbitration Act 1996, unless otherwise agreed upon by the parties.

20. MISCELLANEOUS

Our failure to act on or enforce any provision of the Agreement shall not be construed as a waiver of that provision or any other provision in this Agreement. No waiver shall be effective against us unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance. Except as expressly agreed by us and you in writing, this Agreement constitutes the entire Agreement between you and us with respect to the subject matter, and supersedes all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter. The section headings are provided merely for convenience and shall not be given any legal import. This Agreement will inure to the benefit of our successors, assigns, licensees, and sublicensees.