Privacy Policy

Effective date: 2023-02-28
Updated on: 2023-03-30

This Privacy Policy explains the policies of Condense Reality Ltd on the collection and use of the information we collect when you access the condense.live website and corresponding applications (the “Service”). This Privacy Policy describes your privacy rights and how you are protected under privacy laws.

By using our Service, you are consenting to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as outlined in this Privacy Policy.

Condense Reality Ltd is authorised to modify this Privacy Policy at any time. This may occur without prior notice.

Condense Reality Ltd will post the revised Privacy Policy on the condense.live website.

Collection and Use of Your Personal Information Information We Collect

When signing into our Service, you will be prompted to provide us with personal information used to contact or identify you. The Service collects the following information:

• Usage data.
• Username, avatar and banner associated with your Discord account.
• Account name.
• Email address.
• Personal ReadyPlayerMe avatar if created through the website.
• Past and Future Events you have purchased tickets for.

Usage data includes the following:

• IP address of computers accessing the site.
• Web page requests.
• Referring web pages.
• Browser user to access site.
• Time and date of access.

How We Collect Information

The Service collects and receives information from you in the following manner:

• When you fill in a registration form or otherwise submit your personal information.
• When you log in to the Service using your Discord account.
• When you interact with our Service.
• From external, public sources.

Your information will be stored for up to 2000 days after it is no longer required to provide you the services. Your information may be retained for longer periods for reporting or record- keeping in accordance with applicable laws. Information which does not identify you personally may be stored indefinitely.

How We Use Your Information

The Service may use your information for the following purposes:

• Providing and maintaining our Service, as well as monitoring the usage of our Service.
• For other purposes. Condense Reality Ltd will use your information for data analysis to identify usage trends or determine the effectiveness of our marketing campaigns when reasonable. We will use your information to evaluate and improve our Service, products, services, and marketing efforts.
• Marketing and promotional initiatives. Condense Reality Ltd will use non-specific information gathered from you in order to improve our marketing efforts.
• Targeted advertising. Your Personal Data will be used to improve advertising efforts that are relevant to your specific interests.
• To contact you. Condense Reality Ltd will contact you by email, or another form of electronic communication related to the functions, products, services, or security updates when necessary or reasonable.
• To update you with news, general information, special offers, new services, and events.
• We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
  
  For further details, please see the "about Hotjar" section ofHotjar's support site.

How We Share Your Information

Condense Reality Ltd will share your information, when applicable, in the following situations:

• With your consent. Condense Reality Ltd will share your information for any purpose with your explicit consent.

Third-party Sharing

Any third party we share your information with must disclose the purpose for which they intend to use your information. They must retain your information only for the duration disclosed when requesting or receiving said information. The third-party service provider must not further collect, sell, or use your personal information except as necessary to perform the specified purpose.

Your information may be shared to a third-party for reasons including:

• Analytics information. Your information might be shared with online analytics tools in order to track and analyse website traffic.
• Marketing initiatives. Your information will be used for generating and sending newsletters, email marketing efforts, advertisements, and more.
• Improving targeted advertising campaigns. Condense Reality Ltd partners with third party service providers to improve targeted advertising campaigns.

If you choose to provide such information during registration or otherwise, you are giving Condense Reality Ltd permission to use, share, and store that information in a manner consistent with this Privacy Policy.

Your information may be disclosed for additional reasons, including:

• Complying with applicable laws, regulations, or court orders.
• Responding to claims that your use of our Service violates third-party rights.
• Enforcing agreements you make with us, including this Privacy Policy.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.

• Strictly necessary cookies. Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
• Performance cookies.Performance cookies are used to see how visitors use the website, eg. analytics cookies. Those cookies cannot be used to directly identify a certain visitor.
• Targeting cookies.Targeting cookies are used to identify visitors between different websites, eg. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites.
• Functionality cookies.Functionality cookies are used to remember visitor information on the website, eg. language, timezone, enhanced content.

condense.live uses the following targeting cookies:

• _ga (Provider / Domain: Google LLC .condense.live) [Expiration: 2 years] This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
• _fbp (Provider / Domain: Meta Platform Inc. .condense.live) [Expiration: 2 years] Used by Meta to deliver a series of advertisement products such as real time bidding from third party advertisers.

Security

Your information's security is important to us. The Service utilises a range of security measures to prevent the misuse, loss, or alteration of the information you have given us. However, because we cannot guarantee the security of the information you provide us, you must access our service at your own risk.

Condense Reality Ltd is not responsible for the performance of websites operated by third parties or your interactions with them. When you leave this website, we recommend you review the privacy practices of other websites you interact with and determine the adequacy of those practices.

Contact Us

For any questions, please contact us through the following methods:

For any queries or concerns you have related to the processing of your information, you may contact our Privacy Officer at Andy Littledale, andy@condense.live.